Cemair Martin Kleyn and Cemair Customer service should be out of a job

I have sentnumerous emails to Martin Kleyn and *** and have still had no response (see below).

My son has had his ticket from Cape Town to Plett on 27th December 2023 cancelled for no reason and we were never informed thereof. It was booked on 15 March 2023 (and paid for and proof of payment sent on the same day) and only when we went to manage my booking on 26th December 2023 we were told by Wendy Marokoane (CemAir) <***> that his booking had been cancelled. I then had to pay at the airport on 27th December 2023 for the same flight and wait for a refund as I had now paid twice.

In addition, my son’s ticket on his return flight at 12h00 on 3 Jan 2024 from Plett to Johannesburg was also just cancelled for no reason !

My travel agent informed me - not Cemair.

I have sent numerous emails to Martin Kleyn (CemAir) <***> and *** but at this time no response, no apology and no compensation.

That's what happens when you have no competition on routes to Plett - no common courtesy exists and no customer service.