Cemair leaves passenger stranded with no support

Cemair cancelled my flight on Sunday (5 January 2023) and did not inform me. The manager was offering me a refund and did not understand that it was not about a refund but that I wanted to get home after a busy business trip. They offered me no transport or accommodation as they could only place me on a flight the next day. Needless to say, I spent R1000 on accommodation and R450 on transport. I booked my flight on 25 January at 11:26, and the staff told me that the flight was cancelled on the same day at 11:16. So after checking my emails, SMSs and call logs no one even attempted to call me. The airport staff were helpless because no one from Cemair could support them from a higher authority except for offering a refund. later that evening the manager told the supervisor they can move me to a FlySafair flight, but they too were fully booked. This happened to another passenger on the same flight itinerary. The airport staff were great, but they do not have tools from head office to assist passengers who have been impacted by management's poor decision-making processes.