Cemair dont live up to their prmises

Good day It is impossible to get through to Cemair customer care and also Margate Cemair. They just don't answer a call Since 2022 I app**** for sky rewards because I am a frequent flyer Every time they say they will activate it and we are nit in 2025 They have a full history on my flights but have no interest to assist me I am a pensioner, and they should not advertise or offer to create my sky rewards profile if they ignore the passenger. I have lost a lot of rewards Their customer care is disappointing.