MS
Muzi S

1 reviews | Active since Mar 2024

18 Mar 2024, 08:08

Cemair bad customer service and behaviour

Yesterday 17 March 2024 on flight 5Z 0329 coming from Durban to Johannesburg We experienced a very horrible behaviour from the Cemair staff where a young lady got thrown out a flight cause some Indian air hostess named Shamika said she was being disruptive. What is supprising is that we were seating next to her and she never disrupted us but she was thrown out because she was desruptive not knowing to who. Worst of all when we tried to give them the correct version of what we have seen as withneses instead we were also threatened to be thrown out aswellIts all loes cause we were all there to witness every thing and when we tried to voice out what we have seen we were threatened to be thrown out aswell. They called the cops on the lady and they also didnt want to listen to us thry ******* her out of the flight. The hostess and the pilot even got the nerve to come back and shout at us telling us we will be taken out as we were also standing out for the lady, we were treated like trash while we paid our money. For me and my colleagues it got worse as we were supposed to connect to Kruger and we missed our flight and when we enquire they told us is not their fault that we delayed there is nothing the can assist us with. What a bad experience it was Cemair must fall

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