Cem-Air Flights

Good day,

I would like to submit a complaint on behalf of my parents.

On Friday, 26 March, they received a phone call to inform them that Cem-Air will not be landing in Margate on Sunday but in Durban, as the fire department was not up to standard. Furthermore, that alternative transport arrangements has been made for them. On arrival, there were two shuttles. They were then asked to get in an old taxi (only the two of them) and three other ladies were in another shuttle. When asked, they were told that there was a nearby strike and that they could not all be in the one shuttle. In the taxi, my father was unable to move his seat back. He had no space for his prosthetic leg. We are very unhappy about this. My father is in a wheelchair as he only recently lost his leg. This is the reason that we booked from Margate directly due to him not be able to have the prosthetic leg on for long period, due to pain etc. I also called Cem-Air beforehand to inform them about the situation to ensure they get the assistance the require.

Due to all of the above mentioned, they only arrived at home at 19:10 that evening. This is unacceptable as we paid a lot of money for those tickets.

Cem-Air has not responded to any of my emails.

Flight: 5Z0601; 5Z0602 Margate to JHB as well as return flights.