CEM AIR : DOES NOT TAKE OWNERSHIP

DELAYED FLIGHT BLOEMFONTEIN / OR TAMBO 19 NOVEMBER 2018 : FLIGHT 5Z 0119

ABOVE MENTIONED FLIGHT BOARDING TIME WAS 14:30 TO OR TAMBO. FLIGHT LEFT BLOEMFONTEIN AT 17:30 ARRIVING AT OR TAMBO AT 19:09

DUE TO THIS FLIGHT BEING DELAYED FOR 3 HOURS IT RESULTED IN OUR DAUGHTER NOT SHOWING FOR HER FLIGHT ON ETIHAD AIRWAYS TO ABU DHABI, THEREFORE ALSO MISSING INTERLINKING FLIGHT FROM ABU DHABI TO BRISBANE.

TICKET INFO FOR 19 NOV 18 FLIGHTS - SUFFICIENT TIME WAS MADE FOR HER TO BE ON TIME FOR THESE TWO FLIGHTS. CEM AIR DELAYED

IN BLOEMFONTEIN SHE ALREADY BROUGHT IT UNDER CEM AIR'S ATTENTION, HOWEVER CEM AIR DID NOTHING ABOUT THE SITUATION. SHE ALSO WENT TO THEIR DESK AT OR TAMBO, ASSISTANCE WAS POOR AND THE SUPERVISOR NOT HELPFUL AT ALL.

SHE WAS HOUSED BY FAMILY IN JOHANNESBURG, CEM AIR DID NOT TAKE OWNERSHIP AND GIVE HER ACCOMMODATION OR MAKE A PLAN TO HAVE HER ACCOMMODATED ON THE NEXT POSSIBLE FLIGHT.

I CONTINUALLY PHONED CEM 086 ********** (OFFICE CLOSED) AND THEIR OFFICE ALSO CLOSED.

CEM AIR CLAIMS NO RESPONSIBILITY BECAUSE THEY OFFER THE SERVICE OF AIR TRANSPORT FROM ONE POINT TO ANOTHER AND THAT IS WHAT THEY DID EVEN IF IT WAS 3 HOURS LATE.