Bad survice

I had a flight to catch on the 3rd October to Kimberley so the night before I had to leave they send me an email to tell me that the flight is been cancel so they will refund me. so I had to get another flight to Kimberley. Cemair said they will refund me in the next 14 working days and its been now 15 working days and no refund. Every time I phone them they say its in for processing. cemair service is very poor I wont recommend anyone to them,.