Bad Service from CEMAIR after their planes were grounded by the Aviation Authorities

Had to find out about the Cemair no fly from the newspaper.No upfront communication to paying customers. Made alternate arrangements for my daughter's flight back to Johannesburg from Margate. Phoned their call centre this morning to claim a refund.Was told that they arranged alternate transport for my daughter.Told them that my daughter flew back from Durban on Kulula as their alternate arrangements were only communicated to her at 14h00 on Sunday - at the exact time that the Cemair transport was leaving for Durban. Asked for a refund and they said they would email me the forms immediately at 08h05 this morning.Booking Ref AAL2MA. No forms emailed by 14h30.Tried to contact the callcentre several times during the day - no one available after several attempts. Have to question how a commercial airline can place itself in this sort of position where the Aviation Authority suspends their License to Fly and essentially leaves their customers stranded.