Bad After Care Service

I booked tickets with Cemair for a flight from George to JHB in September. There where a problem with the seat availability and we had to rebook with another airline. This problem was only communicated to me by Cemair after I paid for my booking.

They told me they will refund me within 14 days but to date I still have not received my refund and every time I contact them they have excuses.

Do not use Cemair as their service delivery is extremely poor.