2 MONTHS TO BE REFUNDED.

When the news broke about Cemair being grounded, I was hoping that they will soon sort out their act and get up in the air again.

Yesterday, a day before I was suppose to fly, I received a kind email informing me that I will not be flying down to Margate and returning a week later and need to make alternative arrangements.

I decided to email them and requested my funds back. I received a kind email back to say, not a problem, we will do so. Wait for it .... IT WILL BE REFUNDED IN 8 WEEKS. 2 MONTHS!!

I was shocked. How long does it take to process a refund at their offices? How long did it take to take it off my account? Yes, so you need to refund all your customers, but surely you can speed up the process. Get more hands on deck. If this is the way you treat your customers now, how do you expect us to fly with you again ... Firstly we need to take the risk of being cancelled again ... and the secondly, there is a possibility to be out of pocket again for 2 months.

Can I book with you - should you get up again - and take 2 months to pay?

Not fair Cemair ... Not fair.