WHERE IS MY REFUND??

Item: Fly Blue Crane
Rating: 1

I booked a flight from Johannesburg to Mthatha for 7 feb 2017 on the 23rd January 2017 worth R999.23 which i paid with a credit card. Booking reference: #IQQNXI On the 3rd of Feb, just 4 days before I was supposed to leave, I received a call telling me that they have cancelled the flight due to scheduling issues. I was then told that I would get a refund within 24-48 hours. I had to book another flight with SAA which now cost me R1782.83. On Wednesday, 15 February I called the call centre to enquire about my refund, I was told that there was a delay with the finance department but that they would process the payment as soon as possible. To this day (almost 3 weeks after flight cancellation), I still have not been payed my money. Judging from all the other reviews complaining about the same issue, there seems to be a big problem with refunds at this company. If you think that I am just going to let this go you have another thing coming Fly Blue Crane!!!

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