*****ing client money?

<p> I had a return flight booked from Cape Town to Kimberly for the weekend of 24-26 June where I received an email notification that flight times for both flights have been changed.</p> <p>The one message read as follow:</p> <p>The following flight segment has had a time change. KIM-CPT departing at 26-Jun-2016 13:50</p> <p>You may be eligible to modify or cancel for no additional fees.</p> <p>Contact our call centre or login to our website for details.</p> <p>I phoned the call centre following this email to notify them that I would like a refund on my flight. It was noted that a refund should reflect in my bank account in 72 hours and that they don’t require any further information. I waited a week and no sign of a refund. I subsequently contacted the call centre in excess of 5 times with no luck in trying to resolve the query. At times I was put on hold for 6-8 minutes at a time with no feedback on why I need to wait so long which led me to hang up a couple of times. I was told twice that a manager will return my call which never happened. Another time I was told that they need to refer the query to their refunds department which was already closed and it was not even close to 17h00 yet. Also no luck in providing any feedback.</p> <p>IS THIS FOR REAL? A refund in excess of R2000 is sitting in their bank account with the one excuse after the other and I’m still sitting with this unresolved query. I’ve never experienced such poor client service and this is extremely frustrating as I’m in client servicing myself. The only conclusion that I can come to is that Blue Crane Airlines is bankrupt and struggling to deal with cash flow?</p> <p>Else… please keep your word and pay what is due to customers!</p> <p> </p>