REFUND STRUGGLE
<p>I'm usually a very easy going client, since I made a wrong choice by booking a trip with Fly Blue Crane in October 2016.</p> <p>Our flight date was 13 January 2017. Week before Blue Crane phoned and cancelled our flight. I asked the lady when can we expect an refund, she assured me that refunds take place within 21 working days.</p> <p>After 21 working days I phoned Blue crane Refunds and financial department daily, with only the following responds:</p> <p>1. Mrs your refund is being processed by the financial department, I don't know what's the hold up.</p> <p>2. Mrs we have a backlog in refund payouts, you have to be patient.</p> <p>3. Mrs I wil phone you back, I need to find out from refunds department.</p> <p><br />After weeks and weeks of fights and calls, they said the refund will take place on 24 February 2017. <br />Already the 26th of February 2017. Still NO refund. When phoning again, the agent just said that he will give me a call back in less that 30minutes.</p> <p>After another 2days, still no call back neither a payback.</p> <p>PLEASE DO NOT BOOK FLIGHTS WITH BLUE CRANE!!!</p> <p> </p> <p>They don't eveen deserve half a star !!!!!!</p>