Refund not done

<p>I made an online booking on 26 January 2017. The system rebooted after I actioned the online payment. I have no booking confirmation number but an amount was deducted from my bank account. I contacted Fly blue crane on 13-02-2017 8h56 and spoke to a very helpfull "Bianca" at the help desk. She promised to log a query and informed me that I may expect the refund within 7 working days. Today is 27/02/2017 and no refund was made to my bank account. I phoned today and were redirected to Finance department. Boitomelo at Finance could not find proof of any claim... </p>