Refund - Flight cancelled

<p>I made an online booking on 27 January 2017 and the amount was deducted from my bank account. I contacted Fly blue crane on 13-02-2017 8h56 and spoke to a very helpfull "Bianca" at the help desk. She promised to log a request for refund and informed me that I may expect the refund within 7 working days. Today is 27/02/2017 and no refund was made to my bank account. I phoned today and were redirected to Finance department. Boitomelo at Finance traced the request but was unable to tell when may I expect the refund..</p>