VH
Venessa H

1 reviews | Active since Sept 2016

01 Sept 2016, 19:24

R6000 later... no refund

<p>I booked 3 returned tickets in February for September 2017 from KBY to JHB! Tickets was paid & issued. When i logged into "Manage my booking " on line in April, I discovered that Blue Crane cancelled it my booking, without any notification.... When I phoned in , tell them my complaint, promises were made that they will reinstate my tickets... My demand was that it must be done in 24 hours, because it is *****... They have my money, but no tickets.... I send almost 20 emails, more than 30 calls.... Till up to date no money back or any reinstatement of booking....This is not fair, for 5 months of trying to sort it out with them and no response from them...</p>

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Replies (1)
Fly Blue Crane
Fly Blue Crane's reply02 Sept 2016, 08:26
Official

Dear VENESSA8410

We are sorry to hear about your experience with us.

We have escalated the matter for urgent feedback.