1 reviews | Active since Dec 2016
Not happy with service flight just cancelled with stupid reason
<p>HI I am not happy I got a phone call from Bluecrane that my booking for my preagnant wife and todler for 19th December must be cancelled because they are not flying that week anymore and they can refund me but I dont want a refund I want service and now I need to take a day unpaid leave on the 19th to drive to Johannesburg to pick up my wife and todler they could at least booked them in a hotel for the 19th so that I can drive threw on the 20th December when I can get leave. No customer service because they just say they are not flying that week anymore. </p>
Dear herman-claassens
Please accept our apologies for the inconvenience caused by our schedule changes. We have had to change our schedules due to operational reasons, which resulted in your family's flight being affected.
Although we do everything possible to ensure that your travel experience with our airline is seamless and fuss-free, sometimes things don’t go as planned. Our goal is to provide exceptional service to you and we hope you will give us an opportunity to restore your confidence in us.
Regards,
Fly Blue Crane
Dear herman-claassens
Please accept our apologies for the inconvenience caused by our schedule changes. We have had to change our schedules due to operational reasons, which resulted in your family's flight being affected.
Although we do everything possible to ensure that your travel experience with our airline is seamless and fuss-free, sometimes things don’t go as planned. Our goal is to provide exceptional service to you and we hope you will give us an opportunity to restore your confidence in us.
Regards,
Fly Blue Crane