No Refund

<p>I purchased a return ticket of R2,510.86 from Fly Bluecrane on the 22ND of May 2016 via EFT e wallet, for my fiance, to depart at OR Tambo at 05:55 to Kimberley on the 23rd.</p> <p>I did not receive a booking confirmation and the lady at the help desk asked me to wait another 2 hours.</p> <p>When confirmation still did not come through, her dad purchased a ticket via credit card.</p> <p>My payment however did go through and I tried to have my EFT reversed the following week through Standard Bank, but they informed me 10 days later that it was unsuccessful.</p> <p>I then phoned Fly Blue Crane and I was instructed to take the matter up with PAYU. They then referred me back to Fly Blue Crane as they paid over the funds.</p> <p>I spoke to Bianca at Fly Blue Crane on the 21st of June 2016 and was advised that the paymend was received and that they will refund the payment within 48 hours.</p> <p>I phoned them again on Friday the 24th and this time they told me that no money was received and that I need to take the matter up with my bank. I dont know how where to turn to anymore. This is very frustrating.</p>