No honesty regarding Refunds

<p>On 13 December 2016 I was notified by Blue Crane that the flight which I booked (from Cape Town to Bloemfontein) would be delayed (merged with another flight) by 6.5 hours. I opted to cancel my booking as my travel arrangements prevented me from being able to accept this change. I was so fortunate that Mango Airlines could accommodate me and booked with Mango.</p> <p>The lady confirmed the refund would be made within 72 hours, since I have paid by credit card. It is 16 days later, and I have not received my refund, or heard from them. I have completed their online request for refund form as well. </p> <p>I phoned again today and was told that the refund department is "closed" for today. (WHY?) But I would receive a follow-up on Tuesday, 3 January 2017.</p> <p>PLEASE NOTE THAT REFUNDS ARE TAKING LONGER THAN WHAT IS BEING COMMUNICATED, FLIGHTS ARE OFTEN RESCHEDULED OR CANCELLED, SO BE INFORMED OF THE RISKS WHEN BOOKING WITH BLUE CRANE.</p>