No After Sales Service

<p>On 25 June to f**** from Cape Town to Bloemfontein. On arrival I noticed that my hard shell luggage was cracked open from top to bottom. It was reported to the Fly Blue Crane desk immediately and the necessary form was completed. On 26 June I returned to Cape Town and handed in the bag at the Fly Blue Crane desk. </p> <p>On 6 July after not receiving any communication from their office I called and spoke to Tanja who asked me to send her a copy of the damage report I received in Bloemfontein, I send it through on the same day.</p> <p>On 7 July I called again as I have still not received any feedback, Tanja informed me that she will get someone to call be back, no one did.</p> <p>On 8 July I called Tanja again and was told someone will call be back, no one did.</p> <p>On 11 July I called again and the matter was escalated to Priscilla (Client Care Manager) who said she located my bag and will call me back the next day, she didn't.</p> <p>On 13 July I called Priscilla who informed me that my bag will be preplaced and that they are in the process of sourcing a new bag.</p> <p>On 15 July Priscilla informed me that they sourced a new bag and is awaiting delivery. I was forced to travel without my new luggage during the week of 18 July.</p> <p>On 26 July after still no feedback from Fly Blue Crane I e-mailed Priscilla again who informed me they are still waiting for their supplier to deliver the bag.</p> <p>I cannot recommend this airline to anyone, they never get back to you and can’t deliver on their promises within a reasonable time frame.</p>