Horrific Booking Experience

<p>As an aviation enthusiast, I was actually looking forward to finally flying with South Africa's newest and freshest airline but what was meant to be an awesome experience turned to be my worst nightmare. I made a booking on a flight to Cape Town from Johannesburg. Everything seemed to be smooth sailing, even after I had been redirected to the payments page. I proceeded to paying for my flight using my credit card and the funds were debited successfully. I waited patiently for a confirmation email as well as a reservation reference to be sent to me but that was not done. After about 7hours I called FlyBlueCranea call center and the agent advised that my booking was cancelled, unbeknown to me of course. I then told the agent that the money was successfully debited from my account, therefore I don't understand why my booking would be cancelled. The agent then advised me to check with my bank directly, and also requested that I go the the full admin of sending them proof of payment or a copy of my bank statement in order for their IT department to trace my transaction. I've since sent through what was required of me but have still not received any feedback. I've never at any point in time experienced such problems when purchasing something online and honestly this experience with an airline I'd be flying with for the first time, really left a bad taste in my mouth. I'm hoping that this matter will ultimately be resolved as my flight is next week Friday and I have still not received any feedback. </p>