Fly Blue Crane Refund not received yet

<p>I made a booking through TravelStart on the 7 Nov. 2016 for a return flight from Cape Town to Bloemfontein. The return flight was booked on Fly Blue Crane Airline. A week before the scheduled flight on 1 Jan. 2017, Fly Blue Crane phoned me and informed me that the flight was cancelled and that they would refund me. Fortunately I was able to book a flight on Mango.</p> <p>I phoned 3 times, sent emails with my account information etc., but received no feedback at all.</p> <p>Eventually I sent all the relevant information to Travelstart. This was 2 weeks ago. I received the following email back:</p> <p> </p> <p>"I have located your booking ZA ********** 0.<br /> <br /> Fly Blue Crane has had a few cancellations. I will forward yours for refund as well.<br /> <br /> Please note, they will refund back to your VISA card used for original payment.<br /> <br /> It takes 7-21 working days to reflect.</p> <p><br /> Lindsay Goliath"<br /> </p> <p>How long do I still have to wait?</p> <p> </p> <p>Thanks</p> <p><br /><br /></p> <p> </p> <p> </p> <p> </p>