CUSTOMER SERVICE & HELP & RELIABILITY IS ABSOLUTELY NON EXISTENT!!!!!

<p>I booked fight for the 23rd of Decemeber 2016 to fly with Blue Crane just for them to cancel the flight two days before.(SHOCKING RIGHT?) In saying that I am sure everyone can understand the level of inconveience that creates. SOOOOOOooo after finding out that we will be refunded with 24- 48 hours I decide to book another flight since I had not other transport arrangement. At first after a few days I was unable to get ahold of any Blue Crane Staff after the money had not been paid in as they explicicty told me it would, then I thought to myself maybe just maybe they might close over the days between Chtistmas and New years so I waited and waited untill the new year where I started phoning again and again for no one to answer( Not even head office). After waiting a few more days I finally got through to someone who was barely of any help but she told me a completely different sorry saying that they are busy with the refunds it could take 7-14 working days which ended on the 12th of January and STILL there was no money that was refunded.</p> <p> </p> <p>In the mean while a kept calling and trying to get to the bottom of this of something didn't sound right to me because non of the stories are adding up and its tough to get ahold of anyone. A day or two later I got to speak to some sort of a manager that told me the money was paid on Tuesday and that I would receive the money on the Thursday since it takes a few days to reflect. Thursday came and nothing had happened. I start calling again and get to the same manager just for him to tell me that they money has not been paid since a customer needs to phone and tell them they want their money back so that I( The client) can complete the refund form as if I dont want the money that I paid for my flight , never mind all the effort that I had done throughout the process. ( MIND BLOWING) </p> <p> </p> <p>After a form was completed they informed me it would not be to much longer until the money was paid back. It was clearly a joke since the story dsoesn't end there. I started calling after a few days again to find out that NOOOOO, the money won't be paid to my account, it will be paid to travelstart and when travelstart have received it they would refund the money back to me. After a day or two Iphones again to find out what has been done in the mean while... Once again the manager inform me that the money has been paid to travelstart and they have done their part ( I didn't believe them after that) so I phoned travelstart just to find out that i was correct and the money has not been paid at all)they have not recieved anything and don't know of such a payment).</p> <p> </p> <p>Right Now I am so sick and tired of the pathetic service and people don't know how to do their jobs properly. The service has been shocking and I still have not received any refund or even a phone call explaining anything to me. Please think before anyone decides to book a flight with Blue Crane since the letter oif disappointment that comes along with it is actually shocking. </p> <p> </p>