Cheap flights but terrible service - Beware!

<p>My flight was cancelled by the airline itself, and I was informed via e-mail that I could request a refund. I emailed the airline back immediately and phoned them multiple times, and spoke to different people (including Bianca and Patricia), but I am still waiting for my refund. It has now been almost 6 weeks since I first requested a refund. What must I do to get my money back?</p>