Cancel flight and no refund

<p>Good day,</p> <p>I was supposed to fly the 3 February and the 2nd they called me to cancel my flight. I was promised that they will refund me in 24 hours. </p> <p> </p> <p>We are now at the 9 March and still no refund. </p> <p> </p> <p>I called so many times: the 1st person i spoke to was Tumi and he told me they got a backlog. Yes it’s fine if you got a backlog of refunds but this is just insane. So Tumi did not resolve my problem.</p> <p> </p> <p>The second person I spoke to was Refilwe and to make it worse she forgot that at the end of the day I'm the client and she can't raise her voice at me. Still no refund.</p> <p> </p> <p>So many times tried to call the manager and every time she not in her office. Today was the 3rd time that i left my number but she does not call back.</p> <p> </p> <p>Don't make it my problem that the company need help from the government. You just lost a client that flies between Kimberley and Johannesburg every second week.</p> <p> </p> <p>Can't explain my disappointment in Blue Crane.</p>