booking fail****-fully paid - luggauge misplaced

what Can (I) say customer got to jhb after gautrain ticketing system went offline and had hard time getting my gold card , I get to jhb or tambo and get to booking area (sorry I am not ion itinary or thier system need to go to booking office off I go well semi and good attitude from the staff the ok that sat back in his seat with attitude his lady partner very pleasant then they check my booking I am no where to be found I need to email them proof of payment well after calling up me dad asking him to email to me and to them just for safe sake after waiting searching their system with proof of payment hey I am their BUT they only book me to kimberley and not to cpt. I wait for deparcher get on plane off we go flight service food excellent we get to kimberley we wait for the drop offs to go newbies to get on plane we get delayed to find out HEY I DO NOT EXIST N THIS PLANE I AM NOT THERE NOT ON FLIGHT ITINARY I must get off now I show my ticket and booking to crew well all sorted they messed up again I must get on the plane, I get assured my baggage is in the plane hold well get to cpt no baggage its in kimberley I will get it next day ***!!! I am 85km from airport no kit!