Bianca Niemann POOR CUSTOMER SERVICE

We received an email from Bianca on 01/03/2016, advising us of time change of flight departure from 13h55 to 14h30 on 29/03/2016, we arrived at 13h30 at Blue crane luggage book -in at Cape Town airport , just to hear the announcement the gates closed for flight departure for 14h30 flight.<br> <br> All in shock and after taking matter up with Faith(who was the Manager in charged), we learned that Bianca send out the email dated 01/03/2016 , out in error. Apparently Bianca claimed she did contact me afterwards(which is UNKNOWN to me) to inform of mistake. We requested copy of telephone conversation and never received anything<br> Due to this, we not only missed our flight, but had to pay exorbitant R4 826.26(one-way flight) for my husband and myself to Johannesburg airport.<br> <br> I find this UNACCEPTABLE, especially the fact that Blue crane staff showed absolutely no sympathy for our situation.<br> We were promised a refund from 29/03/2016, (I insisted refund of R4826.26) since we had to book on short notice a flight on MANGO ) and only arrived 23h00 on 29/03/16at home due to Blue crane negligence.<br> Since then, I have endless battles to get our refund. As on 15/04/16 I only had empty promises!