Bad service with Flybluecrane

<p>I had booked a return ticket in advance with Flubluecrane on the 20th of Feb 17 toMthatha for 11 April till 18 April 17.Obviously I booked in advance taking into consideration the fares would have gone up a month later. To my surprise a lady by the name of Lebogang called on the 27th of March 17, 2weeks before depature to offer a refund because the flight is cancelled and they only offer refunds and no other alternatives. I have been greatly inconvinienced and obviously disgusted at the notion of this gesture. When I tried calling headoffice, their lines were offline. I decided to enroute to their Rhodesfield offices. The receptionist by the name of Charne with her attitude and foul service refused to let me speak to the manager as she had ' stepped out for lunch' at 11:30am. To make matters worse, if I do accept the refund, they do not know when it is going to be paid to my account. </p>