Bad customer service

<p>I received a call from an agent of Fly Blue Crane notifying on the 7th February 2017 that my flight has been cancelled due to a schedule change. I was promised that my money will be refunded in 72 hours. It is now the 16th of February I havent recevied anything. I called the Fly Blue Crane consultant (Bianca Niemann) on the 15th February who promised that I will receive feedback the same day nothing came through. On the 16th I called the Finance / Refunds departme and spoke to Charne who put me to through to a Refilwe, the rudeness and attitude on these 2 agents is dispicable, besides the fact that I was not told that it will be paid within 3 - 5 days.</p>