3 Months, No Refund

<p>I booked a flight for 30 Dec 2016 from Johannesburg to Kimberley. On 28 Dec I was notified that the scheduled departure time was moved earlier. I would have been unable to board that flight because the new time was less than an hour after my international flight arrived in Jhb. As I was not in SA, I asked my father to contact Blue Crane. They agreed that I will be refunded within 3 weeks. I didn't receive the refund as promised. After calling again I was informed that the operator never logged the refund request. I was again promised that I will be refunded within the next week. That also didn't happen. Every time it's just more empty promises that the matter will be investigated and that they will call me back. Almost 3 months has now passed and I still haven't received my refund nor have they called me back even once to explain what the problem was. Booking confirmation: WO8VLD, Flight 7B700</p>