WORST SERVICE!! CANCELLATION OF FLIGHTS ETC

Yesterday when I wanted to arrange a wheelchair for her, I was told that I should have a doctor's letter that have to be issued within the past 7 days!! And that I have to pay FIRST otherwise we will be charged TWICE if we pay on the airport. I could not understand what the person was saying, there was a LOT of noise and some indian language. I asked him to talk to someone who can understand and someone that I could understand. He refused. I asked for his manager and he refused and simply cut me off. <br> <br> My mother was booked on flight N6 307 from WINDHOEK to LANSERIA this afternoon! I only learned through a friend that saw the cancellation of this flight on FACEBOOK!!!<br> So when I phoned now to find out if her flight N6 307 was cancelled I had to wait 5 MINUTES on the phone before the guy came back to me. I could not understand what he was saying. Eventually he said that the flight was cancelled and would be refunded but it will only display in our bank account in 30 TO 40 DAYS!!!!! I explained that we need the money in order to book another flight. But he said that we will get it in 30 TO 40 DAYS!!!!!<br> <br> I have NEVER in my WHOLE LIFE experience something so BAD. I WILL TELL EVERYO