They do not know what customer service is

l made a booking on the 17th of july in the morning to fly to Bulawayo Zimbabwe with 2 kids, l went to the airport to the check in side and gave them my documents thus my passport and my kids passport, they never asked for the birth certificate l was then told to go to the payment side to make a payment also there thy did not ask for any documents they only asked how many kids l am travelling with, l made the payment using my card then l went back to the check in side and they asked for the birthcertificate and l gave them( one abridged and one unabridged) there was confusion for a long time and one supervisor suggested l go with one child who has the unabridged and leave the other one( father of the kids was there as well) and they said l will be refunded the money when l come back, one lady made a copy of my passport and my bank card and promised me that l will get a notification once the money has been paid back to my account, when l came bek l tried to get my money back only to be told l will not get the refund. fly africa does not know what customers service is thy do not know the valuea of that..my son did not fly to zim and l could not get my money back l amso ****ed