The worst airline surely?

This airline is seriously deluded. I booked online and then decided to stay an extra day. There is the option to amend online and pay a difference which I tried numerous times. They all failed. phoned the sales office and had an argument with an unhelpful sales assistant who said that if I wanted to go into the office personally to amend the booking they would charge an even higher amount. After again trying online to amend I ended up cancelling the flight online. It is of course subject to a handling charge - which they don't mention until after you click cancel. I was charged approx. 25% of value to cancel. Of course you do not get a refund but a voucher to be used within 3 months.<br> Now I am trying to use the voucher will the system accept it? Of course not. Usual unhelpful bland response from helpdesk. I am coming to the conclusion that this airline has no idea what customer care is and is only interested in ripping the consumer off. <br> I did fly with them a few weeks ago not by choice and throughout the flight the pilots thought it was cool to bring ladies into the ****pit and spend the flight socializing with them with the ****pit door open! I took photos!