Promised a $1 fare, and broke the promise

I went on the [URL Removed] website on 1 August 2015 from early that morning waiting for the countdown to end and there birthday special to start. The servers failed due to an overload. I then reported the error and tried to phone the call centre repeatedly. The birthday special was restarted a few times between 11h00 and 13h00 and I kept on trying in this time until I eventually almost completed my booking completely at the $1 fare, but received another error that kept me from completing the booking, and I reported the error again. I kept on trying until just after 14h00 on 1 August 2015. I couldn't complete the booking, and received a message from a support staff member on the official facebook page stating that I will still be able to get the $1 fare. DIRECT QUOTE (I HAVE A SCREENSHOT AS PROOF): \HI