Online Booking Taken From My Account 4 Times

I paid for a ticket online on 21 July and I did not receive an email confirmation. I then phoned the Johannesburg number and they confirmed that my booking had not been paid for. I wrongly assumed that nothing had been taken out of my bank account and then purchased a further ticket (23 July). On 5 August I checked my bank statement and was horrified to see that my original purchase that they said wasn't paid had come out of my account 4 times. I emailed a copy of my bank statement to on 5 August. One week later I re-emailed my complaint and received a response saying that they have escalated my query to their concern department. To date I have received no response from anyone at Fly Africa regarding my refund.<br> <br> Please assist me in getting my money refunded.<br>