Disrupt notifications Of Remburi*****t

A booking was made with the airline 2 days prior to flight and a day before the public holiday I received an email stating that the flights were being cancelled due to unforeseen circumstances, I also got feedback 3 days later of the reimbur*****t process after I had to manually query this as I had to make several follow ups as well, always the same automated responses no accountability or remorse for the financial determine I was being put in the last communication I received regarding this was on the 23rd of Dec 2015 to date no communication why should I continually ask for feedback regarding my money paid for a service not rendered? I caluclated 30 to 40 working days 29th of Jan 2016 is 30 days the 12th of Feb 2016 is 40 working days. While I was caught of guard my entire Festive endured a shortfall and to date I have not heard anything, they dont answer phone calls and are still giving me automated responses and, this is not client centric and not how a business should be operated #FlyAfricaMustFall #PayBackMyMoney