Bad customer services

[URL Removed] <br> Hi Peter I would like to report the Airline [URL Removed] The airline has been grounded for over a month now and they keep accepting bookings from people who are unaware of their situation and up to now they haven't refunded most people whose flights were cancelled since early November. A lot of passengers are affected as they have booked flights to Namibia and Zimbabwe for the festive season and the airline is grounded but they are not refunding yet. I am one of the affected passengers booked and paid to travel on the 18th of December but when I ask to get my money back so that I make alternative arrangements I am not getting a response. Their call centre numbers are either not working or not answered and they are not responding to emails. This is really frustrating. They are still taking peoples money for booking yet they are not operating.