UPDATE 1: Flutterwave wasted our efforts after 2 years of marketing and customer acquisition and thousands of euros in advertising costs in Kenya.

We try to report and update Flutterwave behavior to you. Now, after 2 years of cooperation, the company closed the Mpesa payment method 45 days ago without any prior announcement and discussion and offering a solution. This method of payment was one of the most important methods of our payments and we had worked around the clock for 2 years to attract customers in this field and we had employed tens of people and paid thousands of Euros for advertising and marketing and Flutterwave wasted all our efforts.

* The result is important to us and the user (reopening the Mpesa payment method), not irrational, irresponsible and unprofessional reasons. For 45 days, the company has not provided a solution in the field of Kenya and has wasted all our efforts.

* A new case that has happened for more than 2 weeks is reported here: Ghana mobile payment has been in trouble for more than 2 weeks ago. When we talk about online business, it means that even 1 minute of downtime of a service will cause dissatisfaction and anger of users. The company has lost more than half of its service in Ghana for two weeks and has yet to repair it after two weeks. We have lost 70% of Ghanaian users due to the irresponsibility of this company.

* Certainly in any new market, attracting customers is the most difficult and costly part of the business. We spent a lot of money on advertising and marketing to get results after 2 years, but working with Flutterwave caused all the costs, time, energy, partners, ideas, etc. to be wasted.

* We are waiting for Flutterwave solution to solve the problem. Of course, if we see a good move from them and they fix the problem, we will report it to you here.