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Errol D
1 reviews | Active since Nov 2018
09 Dec 2025, 10:31
ZODIAC- TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE
I purchased a Zodiac G6 pool cleaner from Makro about 2 years ago. This was not a bottom of the range pool cleaner and I had high expectations for it. However it has never worked well- always stopping and always lifting so that it does not move. I contacted Zodiac customer care department to report my unhappiness with their product and they told me that they would charge me a call out fee to come to my home to check their product. What an absolute cheek that I have to pay them to come and check their terrible product. Very poor service and and even poorer product. They cant even stand by their products which they sell. I will never buy another Zodiac pool product again!!!
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Replies (4)
Zodiac Pool Products's replyOfficial
09 Dec 2025, 14:35Good afternoon, Sir. You have loaded a website inquiry on 29 JULY 2025 requesting assistance with your pool cleaner. This is now almost 6 months down the line. The Customer Care Agent attended to your inquiry and sent troubleshooting the same day for assistance. A call out fee is ONLY PAYABLE AFTER TROUBLESHOOTING HAS BEEN DONE AND THE TECHNICIAN CAME TO SITE AND FOUND NO FAULT ON THE POOL CLEANER. On 30 July 2025 you were referred to the Fluidra Pro Centre, Sandton for assistance/quote to repair as you COULD NOT SUPPLY THE PROOF OF PURCHASE for the pool cleaner. In order to claim a valid warranty, a valid proof of purchase must be supp****. Kind regards. Sandra. Customer Care
Zodiac Pool Products's reply09 Dec 2025, 14:35
Official
Good afternoon, Sir. You have loaded a website inquiry on 29 JULY 2025 requesting assistance with your pool cleaner. This is now almost 6 months down the line. The Customer Care Agent attended to your inquiry and sent troubleshooting the same day for assistance. A call out fee is ONLY PAYABLE AFTER TROUBLESHOOTING HAS BEEN DONE AND THE TECHNICIAN CAME TO SITE AND FOUND NO FAULT ON THE POOL CLEANER. On 30 July 2025 you were referred to the Fluidra Pro Centre, Sandton for assistance/quote to repair as you COULD NOT SUPPLY THE PROOF OF PURCHASE for the pool cleaner. In order to claim a valid warranty, a valid proof of purchase must be supp****. Kind regards. Sandra. Customer Care
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Errol D's updateReviewer Update
09 Dec 2025, 14:38That is a blatant untruth- no one came to site at all
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Errol D's update09 Dec 2025, 14:38
Reviewer Update
That is a blatant untruth- no one came to site at all
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Errol D's updateReviewer Update
09 Dec 2025, 14:42Why do i have to run around to your branches when it is your procduct that is terrible. ~You should willingly send someone to check why YOUR product is not working !!
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Errol D's update09 Dec 2025, 14:42
Reviewer Update
Why do i have to run around to your branches when it is your procduct that is terrible. ~You should willingly send someone to check why YOUR product is not working !!
Zodiac Pool Products's replyOfficial
09 Dec 2025, 15:18Good afternoon. There was no one on site as you could not provide a proof of purchase for assistance. It is policy to upload the proof of purchase on our system and do troubleshooting beforehand. You are more than welcome to log a call again with Customer Care and supply the proof of purchase. Have a good day. Regards, Sandra
Zodiac Pool Products's reply09 Dec 2025, 15:18
Official
Good afternoon. There was no one on site as you could not provide a proof of purchase for assistance. It is policy to upload the proof of purchase on our system and do troubleshooting beforehand. You are more than welcome to log a call again with Customer Care and supply the proof of purchase. Have a good day. Regards, Sandra