RS
Ronnie S

1 reviews | Active since Mar 2009

10 Feb 2016, 08:00

Zodiac MX8 - warranty is worthless

I bought the MX8 from Pool Medics Durbanville, about 18 months ago, with a \3 year warranty\" <br> During this time I had to replace the tracks twice, both the Direction Control Devices, and now they say I need to replace the Top Swivel. All of this is already more than R1200 extra.<br> <br> Every single part that I needed to replace, it was said, that the warranty does not cover that part.<br> I understand wear and tear, but to have replaced so many parts in less than 18 months is ridiculous. This is in a fibreglass pool with no leafs close by.<br> <br> I seems like the warranty doesn't cover anything tat can possibly go wrong.<br> <br> The only good thing I can say is that it does clean the pool very well - when it's working."

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Replies (1)
Zodiac Pool Products
Zodiac Pool Products's reply10 Feb 2016, 08:46
Official
Hello ronstan,

Thank you so much for taking the time to bring your concerns to our attention.

We are sorry for any inconvenience that you may have experienced and to ensure your satisfaction, our client services department will stay in contact with you until the matter is resolved.

Kind regards,