RP
Ryno P
1 reviews | Active since Sept 2014
28 Jan 2025, 17:53
Zodiac MX8 - BAD PRODUCT, BAD SERVICE
Bought a Zodiac MX8, had more problems with this product than any other pool cleaner that I has in 20 years. If the tracks are not slipping, then its the bearings, then its the gearbox and the list goes on.
What a utter waste of money, and if you complain or take it back to the agents, no refund and no warranty.
I would urge anyone not to spend/waste money on any of these "smart" pool cleaners.
If you can find parts its a miracle. You cannot repair the product by buying parts on a cost effective way, by replacing the parts you can buy a new product. Which I would not recommend doing.
Bad product, bad service
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Replies (3)0
Replies (3)
Zodiac Pool Products's replyOfficial
29 Jan 2025, 11:27Good day Mr. Pretorius. Thank you for your message. As per our records, your MX8 pool cleaner was registered 1 February 2022 with IPP Supplies. You have a two year manufacturing defects warranty on the product. During this two year time period, Fluidra will honor the warranty and will assist you by sending out a qualified technician to inspect the unit and repair it on site (within a 50 kilometer radius from our nearest branch). I have searched all our systems and could not find any record relating to your inquiry or complaint. Kind regards. Sandra Cremer, Customer Care Supervisor
Zodiac Pool Products's reply29 Jan 2025, 11:27
Official
Good day Mr. Pretorius. Thank you for your message. As per our records, your MX8 pool cleaner was registered 1 February 2022 with IPP Supplies. You have a two year manufacturing defects warranty on the product. During this two year time period, Fluidra will honor the warranty and will assist you by sending out a qualified technician to inspect the unit and repair it on site (within a 50 kilometer radius from our nearest branch). I have searched all our systems and could not find any record relating to your inquiry or complaint. Kind regards. Sandra Cremer, Customer Care Supervisor
RP
Ryno P's updateReviewer Update
03 Feb 2025, 14:38Yes as the unit started to provide problems just after the 2 year warranty ends. Endless pit of money. I have disposed of the unit. Not worth while trying to maintain it
RP
Ryno P's update03 Feb 2025, 14:38
Reviewer Update
Yes as the unit started to provide problems just after the 2 year warranty ends. Endless pit of money. I have disposed of the unit. Not worth while trying to maintain it
Zodiac Pool Products's replyOfficial
03 Feb 2025, 14:48Good afternoon. Thank you for your feedback and the message. I am sorry you experienced all these problems when the unit was out of its two year manufacturing defects warranty. Regards. Sandra
Zodiac Pool Products's reply03 Feb 2025, 14:48
Official
Good afternoon. Thank you for your feedback and the message. I am sorry you experienced all these problems when the unit was out of its two year manufacturing defects warranty. Regards. Sandra