SM
Sebastiaan M

1 reviews | Active since Nov 2017

16 Nov 2017, 20:13

Zodiac MX 6 Pool Cleaner - Great Service by the Zodiac Team

I to moved into a new house and the pool cleaner is a MX 6 pool cleaner from Zodiac. It was not running and I considered replacing it with one of their competitor products which I have always used. I decided to change the belts on the cleaner as I thought that grip may be the problem . It still did not work and in desperation I called the customer service line as was assisted by an extremely friendly and knowledgeable woman called Anna. Anna directed me where to find the serial number and after she checked the pool cleaner was still under guarantee. I didn't have great cell phone reception but Anna managed to take down my email address and emailed me the address details where I could bring the pool cleaner to be repaired. I took the pool cleaner at around 11 am and was promised to get a call on Monday to collect. I received a friendly call at 10h40 on Monday morning to advise that my pool cleaner had been repaired and ready for collection Truly amazing service from start to finish and if the service is anything to go by the product must be great. Thumbs up and thank you to the team at Zodiac for great service

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Replies (1)
Zodiac Pool Products
Zodiac Pool Products's reply21 Nov 2017, 10:38
Official

Hello Sebastiaan


Thank you for taking the time and effort to compliment our service.

We do strive to provide service that pleases our clients and it is most gratifying to know when we get it right.

Kind regards

Zodiac Pool Care