JR
Juan R

1 reviews | Active since Jan 2018

19 Jan 2018, 15:26

Zodiac

On Friday morning the 22St December 2017, to my horror my pool was green. After investigating the salt chlorinator had packed up. No pool shops had stock of the cells and they also would not be able to assist as it was the 22nd of December and everyone was closing at 12pm.

I called Zodiac and told them my story that I could not wait as I was leaving on Saturday to go on holiday for 2 weeks, leaving the pool for that long would be a disaster. Fortunately for me I was speaking to Anna (Annastacia) - I didn’t expect much from Zodiac or Anna as it was the 22nd December after all and Zodiac was also closing at 12pm. Anna went over and above, she arrange that I could receive a salt chlorinator before everyone closed on the morning of the 22nd via Midway pools.

Your assistance during my stressful time was highly appreciated and Zodiac has a client for life due to you going the extra mile.

Thank you for going over and beyond what was expected.

Regards Juan

0
Replies (1)
Zodiac Pool Products
Zodiac Pool Products's reply24 Jan 2018, 16:10
Official

Hi Juan

Thank you for taking the time and effort to compliment Anna's service.

We do strive to provide service that pleases our clients and it is most gratifying to know when we get it right.

Kind regards

Zodiac Pool Care