Win-Win customer service

I had an issue with Zodiac warranty principles on my MX8 cleaner. My cleaner was within the warranty period. The initial consultant refused to help me or accommodate me as a customer and was arrogant in her approach. I emailed the customer services and was very lucky to get Annastacia Manikivana who helped me. She was empathetic; however what impressed me was her solution orientated approach. Anna, thank you for resolving my issue and being so kind and understanding. I wish more people reflected Anna’s disposition in customer service.