ML
Michael L

1 reviews | Active since Nov 2021

20 Feb 2023, 14:15

The pool cleaner that voids its’ warranty if it picks up fine dirt

I recently purchased a TX35 robot pool ‘cleaner’. As I watched this funky looking gizmo roll along the floor I noticed that it picked up the fine debris at the bottom and shot it out the top - effectively circulating the fine dirt in my pool. When I called up the CPT fluidra branch they told me that it is not meant to pick up the fine dirt like sand or algae and in fact if it does your warranty is voided. So the machine is meant for small leaves etc but not the typical dirt in the pool. I was advised to vacuum the fine dirt out by hand and then put in the robot. Long story short - don’t be fooled. Luckily the retailer took the product back as they realized that they were selling a product which claims to clean a pool but really doesn’t. It picks up the odd leaf.

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Replies (1)
Zodiac Pool Products
Zodiac Pool Products's reply06 Mar 2023, 15:23
Official
Good afternoon Mr. Michael L. Please accept my apology for the delayed reply. Our social media platform was out of order. Albert Paulsen, the technical supervisor at our Fluidra Cape Town branch informed me that he telephonically spoke to you, week ending 26 February 2023 regarding your TX35 pool cleaner.  According to him you did a algae treatment and the alum on the floor was coming thru the fan of the TX35. He advised that you first need  to vacuum the pool with a 8wheeler or a vacuum brush as the powder is too fine to be picked up by the TX35, a robotic pool cleaner. The best pool cleaner to do this job would be a suction pool cleaner (a pool cleaner with a disk) which will suck up the fine powder/dirt and deposits it into your filtration system. The robotic pool cleaner has a two year manufacturing defects warranty and we will honor our warranty during this time. Should you require anymore information, please send an email to ***. Kind regards. Sandra. Customer Care Supervisor