Problems with MX8 and Service

I purchased a MX8 pool cleaner (R2900.00) on 15/01/2015. On Saturday I cleaned my pool and found the MX8 functioning very slowly.<br> <br> Upon inspection I found the rubber components slimy/sticky and the colour dislodging. The water's PH and chlorine levels tested normal<br> <br> Game referred me to the manufacturer and they keep singing the same tune: the fault is with my water and a home test kit is not sufficient proof that it's fine. They are not prepared to investigate anything and just give me their same story all the time. <br> <br> I invested in this product as I believed it to be an upgrade from the cheapy pool cleaner I had that lasted more than 2 years (and cost a fraction of the price...) but it appears that neither the product, nor the after-sales service is reliable or worth my money. <br> <br> Shame on you Zodiac! what I want from you is to instruct Game Stores to replace my product or (here's a though) care enough to investigate and/or replace it yourselves. Stop giving me a song and dance instead! <br> <br>