FC
Francois C

1 reviews | Active since Mar 2009

22 Jun 2023, 14:30

Pacer pool cleaner defect, get damaged if used in pool with slight unbalanced water

I bought a pacer pool cleaner After three months the foot was showing marks of flaking. no signs on any other parts Obvious a manufacturing defect. Fluidra claim it is due to water imbalance and will not honor warrantee. So water balance constantly fluctuates in any pool, therefore the Pacer pool cleaner can not be used in a chlorine/chemical pool. My previous Genius pool cleaner lasted for nearly 10 years without this problem. Fluidra's customer care also took 16 days before giving a final answer after I reminded them about the claim

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Replies (1)
Zodiac Pool Products
Zodiac Pool Products's reply23 Jun 2023, 09:43
Official
Good morning Sir. As per your telephone conversation with the Customer Care Manager, a disk and footpad will be delivered to you as an act of goodwill. Regards. Sandra