Little to no service from Fluidra South Africa

I purchased a swimming pool pump supp**** by Fluidra SA. It is covered by a warranty. I contacted the company and explained my position I was asked to submit via email. This I did on a Friday afternon. Since I received no feedback I again submitted 2 follow up emails on Tuesday. lo and behold on Wednesday afternoon I received an email: I tried to call you to secure a booking but your phone rang without success Please advise me when to do a booking for your pump to be inspected I responded to the email that my cell phone is faulty and has been submitted for repairs. I also provided an alternative cell phone number for them to contact me. I do not have any email service on my cell phone for obvuious reasons. Today after 15:45 I opened my email to find an email from the agent Thank you for your response. I just wanted to know if there will be someone at home tomorrow for a technician to come check your unit Can he use the number you provided to contact you when he is on his way? Please confirm so that I can go ahead with the booking for tomorrow No specific time will be given but the technician will contact you My previous email clearly asked then to contact me on the alternative number. Seems that was to much trouble for them. In the meantime because of their dilly dallying the pool has now been without any pump service for ocver a week. The pool is now a dark green because I have been unable to chlorinate the pool or circulate the water. There are other issues that they failed to undertake, but for now I will keep it as short as possible.