Excellence for Customer Care

Janice Venter, the customer Care Officer for Zodiac went the extra mile when I complained about two faulty Zodiac B3 diaphragms that I had purchased. She organised a meeting between myself, their franchise holder Lex and the Zodiac technical officer, Norman, to inspect both the defective articles and my pool cleaner. The root cause of the damage was determined by Norman to be wear and tear of the internals, and he immediately and efficiently solved the problem by replacing the internals and replacing the diaphragm.<br> This type of after care service is rare in SA today and I compliment Janice, Norman and Zodiac for their excellent service - long may it continue.<br> A happy customer,<br> Mike<br>