AJ
Anton J
1 reviews | Active since Sept 2013
12 Jul 2024, 13:09
Don’t waste your money
I actually feel guilty to write a bad review seeing that I have just bought my 5th product from them. After speaking to two service agents the issue I have is still unresolved…. What annoys me the most is that they don’t listen to my reasons for being unhappy and I must pay a call out fee for a technician after spending R 2000 on a new G 6 Zodiac Pool Cleaner. The only thing you are guaranteed if you don’t believe me : POOR SERVICE, POOL CLEANER THAT DOESN”T WORK, CLEANS ON OWN TERMS,LIKES TO GET STUCK and ONLY CLEANS 70% of your pool
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Replies (3)
Zodiac Pool Products's replyOfficial
12 Jul 2024, 14:19Good afternoon Sir. Please accept my apology for the inconvenience occurred. As per the Customer Care Agent dealing with your inquiry, there is no manufacturing defect on your product. The warranty of two/2 years on the product covers the manufacturing defects warranty only. The G6 pool cleaner, or any disc cleaner, is designed to clean in a figure 8 pattern and will not cover 100 % of your pool. The Agent offered to book a technician to come to site to assist you, but you declined due to a call out fee payable should there be no fault found on the G6 APC. As a goodwill gesture to you, a demo Zodiac MX6 APC will be tested in your pool to observe its coverage. The agent will contact you to arrange an appointment. Kind regards. Sandra Cremer, Customer Care Supervisor
Zodiac Pool Products's reply12 Jul 2024, 14:19
Official
Good afternoon Sir. Please accept my apology for the inconvenience occurred. As per the Customer Care Agent dealing with your inquiry, there is no manufacturing defect on your product. The warranty of two/2 years on the product covers the manufacturing defects warranty only. The G6 pool cleaner, or any disc cleaner, is designed to clean in a figure 8 pattern and will not cover 100 % of your pool. The Agent offered to book a technician to come to site to assist you, but you declined due to a call out fee payable should there be no fault found on the G6 APC. As a goodwill gesture to you, a demo Zodiac MX6 APC will be tested in your pool to observe its coverage. The agent will contact you to arrange an appointment. Kind regards. Sandra Cremer, Customer Care Supervisor
AJ
Anton J's updateReviewer Update
15 Jul 2024, 11:09Thank you my concerns where addressed and resolved
AJ
Anton J's update15 Jul 2024, 11:09
Reviewer Update
Thank you my concerns where addressed and resolved
Zodiac Pool Products's replyOfficial
15 Jul 2024, 11:20Good morning Mr Jooste. Thank you for the feedback, much appreciated. Kind regards. Sandra Cremer, Customer Care Supervisor
Zodiac Pool Products's reply15 Jul 2024, 11:20
Official
Good morning Mr Jooste. Thank you for the feedback, much appreciated. Kind regards. Sandra Cremer, Customer Care Supervisor